All the terms below must be read with great care and be understood before visiting or registering within this Website. The same applies to our Privacy and Cookies Policy , as to whether or not you have read them. You agree to be bound, without limitation or qualification to all of those terms.
1. Definitions and Interpretations
1.1. Within this document, each expression is assigned a meaning except for when it explicitly specified that it is not, and they are as follows:
References to' or 'Us' are to Break Free Ltd ("The Company"), owned by Dr Sylvia Buet and John Dunlop whose office is at 39 Malone Road, Belfast, BT9 6RX, United Kingdom.
'Website': refers to the site you are presently on, as well as any sub-domains of this site (e.g., howto.getoveryourbreakup.com, shop.getoveryourbreakup.com) unless expressly excluded by their own terms and conditions.
The terms 'you' or 'your' refer to any 'User", "Client" or "Student" of this Website or Platform where Content is hosted.
'User' refers to a non-paying visitor of this Website or anyone who has been given access to 'Content' by the Company with or without paying.
'Client' refers to individuals who have scheduled at least a one-to-one Coaching Consultation.
'Student' refers to individuals who have purchased one or more Programs.
'Programs": means the delivery and provision of self-help information and skill development Content based on the fundamentals of Cognitive Behavioral Therapy to educate people who are experiencing difficulties adjusting to a relationship breakup, separation, or divorce. There are two Programs available: the Breakup CBT Cure and the Get Out Of My Head Programs.
The 'Consultant' refers to Dr Sylvia Buet, John Dunlop, or any other affiliated mental health professionals that operate within this Website offering Coaching Consultations.
The 'Owners" of this Website refer to Sylvia Buet, PhD, and John Dunlop, Psychologists, BABCP Accredited Cognitive Behavioral Psychotherapists in the UK.
'Content': means any text, graphics, layout, images, audio, video, software, information materials, documents, databases, Programs, Services, opt-in gifts, e-books, quizzes, webinars, masterclasses, blog posts, handouts, slides for lectures, workshops, webinars, e-newsletters, video or chat Consultations, emails, social media posts, podcast episodes and/or alternate forms of data that can be stored within a computer or other electronic devices, that is explicitly displayed or implicitly aids this Website or Platforms where Content may be hosted.
'Consultation' or 'Session' is the time spent with the "Consultant" who will apply their chosen method of support for the issue the user needs help with.
"Account": means collectively any personal or payment information as well as any credentials used by Users, Clients, or Students to access any communications or/and Content.
'Payment Details': refers to data provided in order to make purchases for Programs or Services available within this Website. These include, but not limited to, card details or Account details.
"Premises": Means Our place(s) of business located at 39 Malone Road, Belfast, BT9 6RX, United Kingdom;
"Platform": means any online communications infrastructure that the Programs (e.g., Breakup CBT Cure, Get Out Of My Head) or some other Content makes accessible using the Website presently or on a later date. These include: internet mail (e.g., SendFox), discussion message boards (e.g., Disqus), Program Content (e.g., Learnworlds), live chat facilities (e.g., BirdSeed), Digital Downloads (e.g., Payhip), Webinars (e.g., WebinarKit), coaching Consultations, scheduling appointment software (e.g., Acuity Scheduling), Google (e.g., Google Forms), and email links;
'Services' refer to paid or free provision of, but not limited to, 1) Breakup and Life coaching sessions via Videoconferencing or Chat, 2) Community Forums to educate people on relationship breakup and other mental health issues, and 3) Correction and provision of feedback of homework of Programs ('Therapist's Support').
2. Our Contract With You
2.1. Your contractual obligations start if you place an order to purchase a Program or receive confirmation from a Consultant that a session has been scheduled to receive Coaching.
2.2. On the event that your orders for a Program or request for a Consultation cannot be accepted, we will inform you of this and will not charge you. Reasons for this can be lack of availability to access a Consultant, too many Students already enrolled in a Program because we have identified an error in the price or description of the Program, or because your bank has declined to process the payment.
2.3. To access our Content (paid or free), you may have to register for an Account, completing the necessary fields of your registration as set out on the Website.
2.4. Even if one can access the Website when not within the United Kingdom, we can no longer vouch for the suitability of the Programs or Services for the country in which they are to be used.
2.5. If there are corrections to be made to your orders, contacting us will help us understand your situation and assist you by informing you of whether or not the revision can be made. If the requested change were possible, we would inform you whether there will be any change to the price of the Program or Service, how long we may take to deliver the Service or Program in order to process with the change you requested. We will ask you permission to see if you want to go ahead with the change once you have a full picture of the situation.
3. Price, Payment, and Duration of the Access of Programs and Services.
3.1. The cost of the Program or Service will be the price indicated on the Website or the promotional offer available at the time of making the purchase (the "Fee"). For payments, this Website uses ThriveCart, which is a secure mobile and online payment service accepting all major debit and credit cards from customers worldwide.
3.2. If you meet the applicable eligibility requirements, you will be able to pay the Fee up to four monthly instalments. However, Consultations can only be paid in full before the session takes place (See Clause 3.18). Other Programs or Services may be paid in instalments when indicated.
3.3. There is the possibility of specific Programs or Services being incorrectly priced, even though we try our level best to avoid such eventuality. We will usually check prices before accepting your order so that, where the Programs or Services correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the right price of the Program at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
3.4. Prior to acquiring a Program, we will send you an invoice for the first- and second-months' instalments of the Fee. The first month's instalment shall be due for immediate payment ("Initial Payment") and the second month's instalment shall be payable within 30 days of the date of invoice. A reminder for the second instalment will be provided seven days before its due date.
3.5. Subsequent invoices for Programs (third and fourth invoice) that are paid in instalments shall be sent to you each month thereafter. Each subsequent invoice will be due for payment within 30 days of the date of invoice. Payment can be made by following a link within each invoice that will be sent by email.
3.6. We also reserve our right to suspend your Account to access your Program at our absolute discretion if you fail to make any of the payment instalments for the Program purchased.
3.7. In the event that the Student of a Program does not pay within the 14 working days after we sent the reminder for the payment, we reserve the right to terminate the Contract.
3.8. In the event that the payment for a Program is outstanding, we will make decisions and communicate those to you about how we will proceed to recover the money you owe us. We may contract our debt collector agent to attempt to collect any payments still outstanding. This Service will be added to your debt, and it will incur in a surcharge of 15% of the debt plus VAT and additional costs depending upon the amount owed and the action taken. You accept that you are legally liable to pay us the debt plus any recovery costs incurred in the process and that such a payment can be enforced against you in court.
3.9. In the event of payment/s of Program/s are overdue, you also agree to pay interest at the applicable interest rate and compensation for debt recovery costs as set out under the Late Payment of Commercial Debts (Interest) Act 1998. In the event that a Student is overdue, there is the possibility of being charged with an interest rate of 4% a year above the base lending rate of the Santander Bank on a daily basis. If the customer remains overdue, the same interest rate will continue to apply until the Student pays the amount owed, unless we choose to terminate this Contract. You will end up paying for the interest as well as the amount that was not previously paid and the surcharge of 15% of the debt plus VAT that the debt collector agent may charge. There will be no interest charged until resolution takes place. After a successful resolution, you will have to pay interests based on the conditions mentioned above.
3.10. In connection with your access to Programs, Services, or use of certain areas of this Website, the purchase offered through this Website, you may be responsible for providing a valid credit card number, expiration date, and card security code from the back of the card at the time you purchase. You agree that you have authorization to use the specific bank number. You accept every charge that results from you buying the Programs or Services on this Website at the costs associated then in effect, including any unauthorized charges incurred prior to your notifying us of such charges.
3.11. You agree that the Company may share your payment details to its designated service provider(s) for its use in charging you for appropriate Programs, or Services. All charges may include sales tax where applicable and any other applicable taxes related to the purchase of the Programs or Services.
3.12. You understand that Programs or Services may not be provided if the credit card information you provide is inaccurate or invalid.
3.13. You may access the "Breakup CBT Cure and/or Get Out Of My Head" Programs for 12 months since the purchase is made unless you have accessed Our Programs using a promotional offer. In that case, how long you will be allowed to access the Programs will be established under those specific conditions. The invoice of the purchase will show the type of promotional offer included. Alternatively, an email from US with some conditions of the offer will be sent at the time of the purchase.
3.14. Therapist's support is a Service that can be either added on to Programs purchased or as a package together with the Program. It includes the revision and feedback of the Student's homework. Therapist's support is only offered during the first 8 weeks from the moment of the purchase. No refunds will be given if the Student has not made use of this Service within the time-frame established in these Terms and Conditions.
3.15. A one-to-one Coaching Consultation for 60 minutes, is priced at $200 unless a coupon or promotional offer has been sent to the Client or prospective Client in written for a different Fee.
3.16. We reserve the right to make changes in the Price of our Programs or Fees for Consultations at any time. If you have been already receiving coaching Consultations, we will give you at least 30 days' notice.
3.17. A request for a psychological letter written to your employer, university/school/ GP/ or doctor via email or post, is priced at £100 (1 page). Longer letters will be charged by the hour.
3.18. Before you attend a Consultation, we require that you send your Consultant the full payment at the time of booking. There will be no exceptions. When you first book a Consultation, we ask you to enter your credit or debit card details to pay for the session and payment is taken immediately.
3.19. Payment will be made no later than 24 hours in advance of the session start time when booked between your Consultant and the Website. We reserve the right to cancel appointments when for which payment is not received 24 hours in advance.
3.20. If taking the payment fails for any reason you'll be notified and asked to make changes to ensure the charge can be taken.
3.21. You can request a refund for Consultations not attended, provided you give Us more than 24 hours-notice from the scheduled date and time (e.g. an appointment arranged for 3 pm Monday must be cancelled by 3 pm the Sunday before). To cancel your scheduled, confirmed appointment, you need to inform the Consultant by sending an email to info@getoveryourbreakup.com immediately or phone +442890586361 (you may have to leave a message). Failure to do so will incur in charging the full Fee to the Client.
3.22. The full Fee for Consultations will be charged for all sessions cancelled with less than 24 hours notice. We will not provide refunds for booked but unattended Consultations with less than 24 hours notice. Bear in mind that we will only offer a maximum of 1 free cancellation with a minimum of 24 hours notice in any five weeks. No refunds will be given under any circumstances even if the Client wishes to cancel the session due to emergency or unforeseen circumstances out of their immediate control, as the strict 24-hour cancellation policy will still apply.
3.23. If you attend late for your Consultations, the session will still end at the same time. If you are early for a session, you will have to wait until the scheduled time.
3.24. It is at the Consultant's discretion to accept a request for booking a Consultation via the Acuity Scheduling software. Only confirmed Consultations made by the Consultant with an email constitute a Contract with the Client or prospective Client. No Fees will be taken until the Consultant confirms the Consultation in writing by email. It is the Client's responsibility to check their emails for Confirmations of bookings timely and place the Consultant's email ( info@getoveryourbreakup.com ) in their Whitelist to receive all their emails. We are not liable for missed appointments because of a failure of the Client or prospective Client not checking their emails.
3.25. You are not entitled to a partial refund for any remaining time you may have left of a session if you wish to end a session earlier. Whether the session ends earlier or is extended, the consultation fee remains the same.
3.26. When booking from outside the UK, the appointment time and further communication regarding the appointment are in the time zone of your current location. If you have booked in the wrong time zone, the Consultant cannot be responsible for the error. This will be counted as a missed session and payable by the Client or prospective Client. Confirmation of Bookings that the Client will receive by email will be made using the UK time zone. It is the Client's responsibility to check the time of the appointment considering their local time.
3.27. The Consultant reserves the right to terminate a session without a refund if it is considered that you are a personal risk to her or anyone. The appropriate services will also be alerted in all cases of violence or personal threats. Vandalism, personal threats, verbal abuse or physical abuse, is not tolerated and the session will be cancelled with immediate effect without being entitled to any refund of any monies for the remaining time of the booked session. The Consultant receives the right to protect the interests of the business and will terminate the session with the Client if the Company is compromised by the Client in any way, without refund to the Client.
3.28. For any complaints on the amounts we have charged, we can be contacted at support@getoveryourbreakup.com . There will be no additional charges during this suspension period.
4. Intellectual Property
4.1. Unless otherwise indicated, this Website, and all Content of Programs and Services, including but not limited to, its design, text, Content, organization, graphics, logos, trademarks, compilation, magnetic translation, digital conversion, and other matters related to this Website are the property of the Company and are protected by copyright, intellectual property rights, and trademark laws and treaties around the world.
4.2. You may not: broadcast, copy, print, or distribute, alter or tamper with in any way or otherwise use any written, visual or recorded information and other material contained in this Website, Program, o Service unless clearly stating the original source and with prior written permission.
4.3. You will be permitted to download and/or print specific Content of this Website or Our Programs, for your personal, non-commercial use, provided We have given You explicit access.
5. Permissions for the Usage of Our Content
5.1. The Company is the owner of all intellectual property rights in all our Websites and Programs. Our work is under the protection of copyright laws and worldwide treaties.
5.2. Some of our materials are available by download or are in an editable format to enable you to complete exercises or quizzes, and they can only be used for personal use. However, you are not allowed to remove the Get Over Your Breakup branding from the materials during this editing process or share them with any other person who has not purchased the Program, unless we have given you written permission. Our materials must always reflect the Get Over Your Breakup branding.
5.3. Only the Consultant, when delivering Coaching services, owns the rights to any audio/video recorded or written Content created for the Client and requires written permission for any recorded or written material to be used. The Client is not permitted to copy, reproduce or display publicly or electronically any recording or correspondence between the Consultant and the Client. The Client agrees to use the material as directed by the Consultant, and the Consultant accepts no liability for the use of any written or recorded material.
6. Cancellation of Orders and Services
6.1. If you are a consumer based within the European Union, you have a statutory right to a "cooling off" period. This period begins once your order for a Program is confirmed and the Contract between our Website and you and is formed and ends at the end of 14 calendar days after that date. If you change your mind about any purchased Programs within this period and wish to cancel your order, please inform us immediately using the following email: support@getoveryourbreakup.com . The email should include your name, full address, order details, as well as your telephone details and your email address.
6.2. When you request to cancel, we will process the refund within three working days. We are not liable for how long the payment processing company may take to refund the Student what they paid.
6.3. If the 14-calendar day cooling off period has elapsed since the purchase of the Program, you will lose your right to cancel.
6.4. Occasionally, we offer a "0-RISK RESULTS GUARANTEE" as part of a promotion for the purchase of Programs. When the Student receives in writing this "0-RISK RESULTS GUARANTEE", they can request a full refund at the end of the period of time and specific conditions established in the promotion offer. This is not required by Law and entirely as a discretion of the Company.
6.5. In the small percentage of people that Coaching Consultations are unsuccessful for we do not offer a refund or part refund, we do not accept any liability in relation to the result for Consultations. The cooling period does not apply to this type of Service.
7. Communications
7.1. Any form of communication must be through an email to support@getoveryourbreakup.com. Such notice will be deemed received three days after the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
7.2. Occasionally, we may send you information regarding the Programs and Services we offer by email. If you no longer want to receive these notifications, all our emails come with a link to "Unsubscribe" at the bottom of the page.
7.3. Communication between you and us is made via standard email, video-conferencing software, or telephone. Through the use of potentially unsecured email addresses, there is a risk that private personal information is intercepted or disclosed to unauthorized third parties. As such, we cannot ensure the security of messages sent by email or video-conferencing platforms.
7.4. If you have any questions regarding these Terms and Conditions or any other consumer or technical matters, you should first contact us by emailing us at support@getoveryourbreakup.com . We will endeavor to respond promptly to all communications.
7.5. Telephone Contact: You call us in the following number: +44 2890586361. You may need to leave a message if We are not available to take your call.
8. Law and Jurisdiction
8.1. These Terms and Conditions and the Contract formed between you and the Company shall be governed by and construed in accordance with the laws of the United Kingdom. All users agree to the exclusive jurisdiction of the courts of Northern Ireland.
9. Your Information
9.1. We process information about you as established in our Privacy and Cookies Policy
10. Your Conduct
10.1. You agree that you will not use our Website or its Content in such a way that is likely to cause damage, interruption or impairment to the Website or its Content. You assume full responsibility for all electronic communications and Content sent from your electronic devices to this Website or to us.
10.2. You agree only to purchase Programs or Services for yourself or for another person for whom you are legally permitted to do so or for whom you have obtained the express consent to provide their name, address, method of payment, credit card number, and billing information.
10.3. You also take up the financial responsibility for any purchase made in your name using the platform we provide. Our Website and its Content must be treated legitimately and must not be used in any manner for committing fraud, or anything not considered legal.
10.4. You agree not to send, use, or re-use any material that is illegal, offensive, abusive, indecent, harmful, defamatory, obscene or menacing, threatening, objectionable, invasive of privacy, in breach of confidence, infringing of any intellectual property rights, or that may otherwise injure others.
10.5. You agree not to send, negatively impact, or infect our Website or its Content with software viruses or any other harmful or similar computer code designed to affect the operation of any computer software or hardware adversely, commercial solicitation, chain letters, mass mailings or any spam, whether intended or not.
10.6. You agree not to impersonate any third party or otherwise mislead as to the origin of your contributions.
10.7. You agree not to use the Website, to post or transmit any threatening, harmful, false, misleading, abusive, harassing, libelous, defamatory, vulgar, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. You express your acknowledgement of the fact that we cannot be held responsible for any defamatory, offensive or illegal conduct of any other Website participant or user, including you.
10.8. You hereby guarantee that you will not use robots, scrapers, spiders, and other automations to collect any material off of our Website or Programs, mirror, co-brand, or frame any pages with Content owned by the Company, in conjunction with any screen scraping software.
10.9. You agree not to use the Website to harvest or collect personally identifiable information about users, clients, or students.
10.10. You will also abstain from posting Content on the Website that infringes on the copyright or other intellectual property rights of others, or the privacy, publicity, or other personal rights of others.
10.11. You do not have the permission to take away or cover the Get Over Your Breakup Tools logo or copyright information from any resources, handouts, or slides.
11. The free 20-minute Chat (not considered a Consultation because the Consultant will offer no actual advice)
11.1. In the free 20-minute chat, we will provide you with and the Consultant the opportunity to:
11.2. Before you contract one of our paid Services (e.g., Coaching), you are required to confirm that you have read the Coaching agreement that the Consultant will send you by email no later than 24hrs prior to the booked session.
11.3. We cannot guarantee that the Consultant will accept the date and time selected by the prospective Client or Student using the Acuity Scheduling widget from the Website. Availability of the Consultant takes priority over the chosen date and time preferred by the potential Client or Student.
12. Scheduling appointments for Coaching Consultations
12.1. Requesting a Consultation via the Acuity Scheduling Software does not constitute a confirmed session. Booking via the Website is deemed to be a "Request" to make a booking for a Consultations.
12.2. Once the Consultant receives a Request for a session, the Consultant will contact the prospective Client by email, offering possible available dates and times. Appointments, once confirmed by the Consultant, will have to be paid in advance of the session.
12.3. The Consultant requires the Client receiving Coaching to be truthful and work in the best interests of the Agreement between them. The Client agrees to complete the home tasks requested by the Consultant before the session such as questionnaires or exercises, and in the manner and format, the Consultant requires it. The Client agrees to complete the assigned home tasks necessary to progress satisfactorily for the next coaching session and within the time-frame that it was requested. The Client also agrees to provide the pre-session work to reach the Consultant by email no later than 12 hours prior to the booked session.
13. Indemnification
13.1 You understand and agree that you are personally responsible for your behavior on the Website and within the Programs. You agree to indemnify, as well as defend and hold Company harmless from and against all claims, losses, expenses, damages and costs (including, but not limited to), direct, incidental, consequential, exemplary and indirect damages. This Agreement may be extended to the Company subsidiaries, affiliated companies, joint ventures, business partners, providers, licensors, employees, agents, and any third-party information providers. You may also be liable to pay reasonable attorneys' fees, resulting from or arising out of your use of or inability to use the Website, the Service, the Content, any violation by you of these Terms of Use, or any activity related to your user account (including negligent or wrongful conduct) by you or any other person accessing the Website, Service, Content, or through your user account.
14. Disclaimers about the Programs and the Website
14.1. The Breakup CBT Cure and Get Out Of My Head programs are self-help CBT programs for adults who are experiencing difficulties recovering from a breakup, separation, or divorce. They are not medical or psychological treatments, and they are not intended to address medical or psychological problems. You should always consult your physician or GP about any medical or mental health problems you have that may be impacting your mood or behavior. This Website will not be liable for, and you waive any claim for, any personal injury, damage, and/or liability arising out of your use of these two self-help programs.
14.2. The Website and Services we provide should be regarded as a general approach to self-development and not as professional medical, psychological advice, diagnosis or treatment.
14.3. We do not represent or warrant anything with regard to how complete, accurate, reliable, suitable and available the Content within the Website as well as the information included in Programs or Services, or related graphics contained on their Website or Program, whatever the purposes may be. In the case that you remain reliant on this data, it is at your own risk.
14.4. Under no circumstances, we will be liable for losses or damages (direct or indirect), misplacement or damages arising from loss of data or loss of profit that you may experience in connection with our Website or its Contents.
14.5. We always make sure that the Website runs smoothly as intended. However, the Company takes no responsibility for, and will not be liable for, the Website or its Content being temporarily unavailable due to technical issues beyond our control.
15. Suitability of Services or Programs
15.1. Services or Programs within this Website are not for individuals facing a crisis. Users, Clients, or Students who are experiencing suicidal ideation or pose the risk of harm to themselves or other people, should contact emergency services, and/or contact national/local helplines.
15.2. You agree that you are above 18 years of age if you to register to become a Client or Student. We reserve the right to cancel your Contract if you are below 18.
15.3. Before purchasing a Program, you must have completed the "Suitability Quiz: "Is this program for me?" that can be found on the Website or by clicking directly here: https://docs.google.com/forms/d/e/1FAIpQLScGimhlv661OR12E1kOr7z8-qkeEljLMYJ9nFU8puFVzp3oDQ/viewform . Prospective Students should score exactly 13 points to be suitable to access Our Programs. A score lower than 13 points (or not completing this questionnaire) highlights that you are not likely to benefit from our Programs. The decision to purchase one of our Programs when you are not suitable will be under your personal responsibility.
16. Personal Responsibility.
16.1. By visiting our Website and accessing our Contents, you agree to use those Contents only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.
16.2. In the event of any incident that arises due to the usage or lack of usage of information from our Website or our Contents, you will be held responsible. You will also agree to use your own judgement and due diligence before implementing any idea, suggestion or recommendation from our Website to your life, family or business.
16.3. You certify that all of the personal details you provide are correct and truthful.
16.4. You are responsible for keeping your Account details safe. If you are provided with login details, a user identification code, or any other access data, you are expected to keep this information to yourself. You are liable to the consequences arising from the disclosure of such data.
16.5. You are liable for any loss/damage that the Company may experience as a result of any activity that you conduct without authorization, and you may also be held responsible of such actions in a civil/criminal case.
16.6. At any moment of time, if you suspect that another person has had access to your access details to Programs or Services, you must let us know by contacting us at support@getoveryourbreakup.com
17. General Disclaimer
17.1. The primary purpose of our Website and its Content is to inform and educate. As our legal boundaries dictate, we are not liable for any direct or indirect losses or damages that may negatively impact you or any other individuals in connection with our Website and its Content. We are not liable for any accident, delay, injury, losses, damages, deaths, diseases, conditions, data losses, mental or physical illness or distress, lost time, loss of earnings, or for any other loss or damage of any kind irrespective of if it happened due to negligence or contractual breaches, even if those consequences were foreseeable.
18. Medical Disclaimer
18.1. The Content of this Website and Programs are solely to inform or develop skills. The Website and its Contents do not replace actual medical or psychological advice, diagnosis, or treatment. They should simply be considered to be a site to achieve self-development.
18.2. The Website or Programs are not designed to provide treatment or therapy for any clinically diagnosed mental health disorder. This would require a medical practitioner or a qualified mental health practitioner. While the Owners of this Website are qualified Psychologists, they do not provide such Services within this Website. To that end, if a prospective Client desires to make an appointment with a qualified Psychologist, they can use the Anapsys Counselling Services Website (anapsys.co.uk) instead.
18.3. Any individual that seeks any form of diagnoses for treating a mental health disorder they may be experiencing must take up their issues with a mental health professional instead. It is outside the scope of this Website, Programs or Services meet those needs. We recommend seeking professional help for any queries that you may have concerning any disorder or medical conditions that you may have. Never disregard, avoid or delay in obtaining medical advice from your medical practitioner or qualified mental health practitioner because of something you may have read on this Website.
19. No Guarantees about results.
19.1. The role of the Consultant or purpose of the Contents of Our Programs is to support and assist you on your journey towards your goals, but whether or not you succeed cannot be guaranteed. Achieving your goals will be based on the amount of effort and time you put in, how motivated you feel, and how committed you are to completing all the necessary homework assigned by your Consultant or as part of our Programs. We cannot forecast or guarantee that you will achieve a specific result. You must understand and agree that results differ for each Client or Student. The outcome you obtain will depend on your personal experiences, confidence, beliefs, and several other elements that may influence you to receive on or through this Website, Programs, or its Contents.
20. Testimonials.
20.1. I present real-world experiences, testimonials, and insights about other people's experiences with this Website and its Contents and solely for illustrative use. Any testimonial, example, or photograph that we utilize portray real Students or Clients and results they personally achieved, or they are comments from Users, Clients, or Students who can speak about our character and/or the quality of our work as Consultants or Trainers. All testimonials, examples, or photos supplied by actual Clients or Students have been given with their full explicit permission. In no way do we assure similar results to any future Student or Client; rather, these testimonials represent what is possible for illustrative purposes only.
21. Technology Disclaimer.
21.1. We aim to make sure that the Contents on our Website is made available in an uninterrupted and error-free manner. However, this does not mean that there will be unrestricted use at all times. There are exceptions such as doing repairs, maintenance, updating any information, or/and making appropriate corrections. We will make an effort to reduce the inconvenience of such eventualities. However, this does not mean that we can be held responsible for any damage, and we will not offer refunds in the case of the Website or its Content becoming unavailable. You agree that access to our Website or Contents may become slow or incomplete due to any reason, such as a back-up system procedure, upgrading, too many requests to access our Website on our server, network issues on our end, and other non-foreseeable incidents that can prevent individuals from accessing our site.
21.2. You are responsible for making all the necessary arrangements to have access to the Website and its Contents through an internet connection. It is your responsibility to have in place the required hardware, software, a reliable internet connection to access our Website and its Contents.
22. Assumption of Risk.
22.1. As commonly known, there can be unforeseen situations that may arise while utilizing the Website or its Content. This can impair the users' ability to use the site and even prevent the user from accessing Contents or a Service. You must agree that you know that any message we provide to help, should be followed at the risk of the user, and we will not be held liable for any illness, injury, or even death that can occur from this instruction.
23. Limitation of liability
23.1. Legally, we are not liable for any information provided on our Website, its Contents, or Services. However, your statutory rights are not affected according to United Kingdom Law.
23.2. We shall not be liable for direct or indirect losses or damages, interruptions, delays, or consequences arising from those eventualities while accessing this Website or its Contents.
23.3. By accepting our terms, you hold yourself responsible to fully indemnify, defend and hold us harmless from and against claims, costs, losses and/or liabilities relating or arising in connection with any illegal use of the Website or its Contents, any breach of your representations or warranties or any violation of these terms by you or anyone to whom you allow access to the Website or its Contents using your internet connection and or registration details. The same Agreement applies to our directors, employees, contractors, agents, suppliers, service providers, licensors or all third-party partners.
23.4. Apart from agreeing to our Limitation of Liability from the three clauses above-mentioned, you expressly understand and agree that any claim against us shall be limited to the payment you made for the use of Programs and/or Services if there was any.
24. Indemnification and Release of Claims.
24.1. You also agree to refrain from acting, alleging, suing, claiming, damaging, or legally demanding anything from us or any agent, Consultant, affiliate, joint partner, employee, shareholder, director, or member that works with us regarding our Website or its Content.
25. No Warranties.
25.1. We do give warranties regarding the way our Website or its Content operates or performs. We make no representations or warranties of any kind (expressed or implied) as to the information, Content, materials, programs, as well as any service that we include through our Website. As per our legal boundaries, we are hereby disclaiming every warranty (expressed or implied) including implied warranties or merchantability and fitness for a particular purpose.
26. Errors and Omissions.
26.1. We exert a great of effort, time and resources to keep the Content on and through our Website accurate and up to date. However, we are sometimes also capable of inadvertent mistakes or typographical errors. You also agree with the fact that we do not take responsibility for any view, opinion, or truthfulness of any of the facts referenced on or through our Website, or of those affiliated with our Company. Due to the development of science, technology or how the business operates, you must also accept that we are held responsible in the case of any inaccurate information, errors, omissions within this Website and its Contents. We are also under no obligation to correct any inaccurate information within our Website or its Contents.
27. Links to Other Websites.
27.1. We reserve the right to insert hyperlinks and redirections towards any other URL that is not owned or operated by us. We provide these hyperlinks for you to navigate other websites and their Content to your convenience and to provide value, whether or you deem those hyperlinks helpful to you. You are hereby informed that we do not endorse, sponsor, or approve other sites or their owners in any way whatsoever. We are not liable for any view, opinion, fact, statement, error, or omission made by those external websites or their Contents. Their Contents and how those websites function is outside our control. Therefore, we cannot be held responsible for any of their Content or any detrimental actions that result from the use of such websites.
27.2. Those external domains have their own Terms and conditions and privacy policies, and you are responsible for reviewing and accepting them before accessing any of the Content they offer.
27.3. Alternately, if a hyperlink or a redirection to our domain is present on another website or Service, not operated by us, it does not constitute our formal endorsement of them, their business or their Website.
28. Affiliates.
28.1. Occasionally, we may be promoting, affiliating with, or partnering with another business that we consider closely aligned with ours regarding their programs or services. We want to bring to your attention that the Content present within our Website can sometimes be present for the purpose of promotion, marketing, or selling of programs or services for other partners. In exchange, we may be financially compensated or rewarded for such promotions. Please note that we are highly selective, and we only promote the partners whose programs and/or services we respect.
28.2. We also require your understanding that we do not endorse what we promote and market, and your judgement is still required to determine whether such Program and Services are what you may need. This means that you assume all the responsibility of your choices and that we are in no way liable for the programs or services that we may promote, market, share or sell on or through our Website or its Contents.
29. Community Forums Disclaimer
29.1. The Company may, directly or through a service provider, monitor the Community Forums. The Company, directly or through a service provider, reserves the right to review Submissions posted to a Community Forum and to remove any Submissions, in whole or in part. At any point of time, the user's accessibility of the Website, Services, Content, Submissions, and any or all of the Community Forums can be restricted or terminated at any time without notice for any reason whatsoever.
29.2. The Company may, directly or through a service provider, respond to Submissions in a Community Forum and take all actions it considers necessary based on a Submission, which may include, without limitation, contacting a User, Client or Student by phone or email. We may also have a legal obligation to provide your personal details to the governmental bodies when they may require it. The Company further reserves the right to edit or refuse to post any Submission, in whole or in part, in the Company's sole discretion.
29.3. We highly recommend that you do not disclose identifiable personal information about yourself in any Community Forum.
29.4. No individual should rely on any information submitted on the Community forums based on received professional medical or psychological advice, diagnosis or treatment. Any submission you post will be your own, and our input or acceptance of your post should not be considered as an endorsement, approval, or recommendation. We are not liable for the Contents of the Community Forum and/or any actions resulting from your participation.
29.5. Should you decide to participate in these Forums, you are hereby informed of the possibility of receiving emails with notifications when someone posts a Submission in the Community Forum. You may control the email notification settings in your account settings once logged into the Website.
30. Earnings Disclaimer.
30.1. Any changes to your medical status, revenue, costs, profits and other traits that took place from utilizing the Contents on our Website or Programs, whether positive or negative, cannot be credited to us. We do not claim to be able to give you guaranteed results through the use of our Content, and if such a statement is found on our site, it must be reported at once. We do not discourage you from doing as our platform says, but we want you to be aware that you are doing it at your own risk. Furthermore, if what we displayed is misinterpreted or twisted into meaning something else that may potentially harm an individual, physically, mentally, or psychologically, we cannot be expected to take responsibility as we have no control over how you use of our Content. You accept that the consequences arising from accessing our Website or its Contents are based on your actions and cannot be attributed to us in any way.
31. Injunctive Relief
31.1. In the event you breach or threaten breach of this Agreement, you acknowledge and agree that We will be greatly and irreparably damaged and the damage will be difficult to quantify. Therefore, We may apply to any court of competent jurisdiction accepting jurisdiction under this specific provision, who, regardless of the Governing Law provision, will apply the laws of its own jurisdiction in determining whether We will be granted injunctive or other equitable relief to stop your breach or your threat of a breach, without impairing, invalidating, negating or voiding Our rights to relief, either in Law or at equity.
32. Terminology Disclaimer
32.1. Throughout the Contents of the Programs, the terms' treatment', 'interventions' or 'therapy' refer to 'Program, method or course'. It does not refer to a medical or psychological treatment per se. All contents of the Programs, regardless of the terminology used, have the purpose of educating and not to treat mental health issues.
32.2. The term 'Cure' used to name the Program' Breakup CBT Cure' refer to a 'method, system, or set of techniques' to achieve an improvement in the well-being of the Student after experiencing a breakup, separation, or divorce. The term 'Cure' does not imply that there will be a permanent or temporary positive result for the goals that the Student wants to achieve.
32.3. The terms' Therapeutic techniques' or 'Interventions' throughout the Content of the Programs refer to 'methods' to address the Student's particular problem. However, these two terms do not imply that we offer a 'treatment or cure' per se, regardless of whether it was or not delivered by a qualified mental health professional ("The Consultant".)
32. 4. The terms "life-time access or unlimited access," when used in reference of how long the Student will be able to access the Program they purchased, have limitations. Generally, all Programs can only be accessed for 12 months since purchased. However, occasionally, the Company may offer Students a "life-time or unlimited" access to Programs as part of a promotional offer.
We reserve the right to revoke any license to access and use Programs at any point in time in the event where:
- We discontinue the Program,
- We go out of business.
- The technology makes the Program obsolete.
- The Company must disable the Program because of legal or policy reasons.
However, while the Program is still available for sale by the Company, the Student who purchased the Program under a promotional offer for unlimited/life-time access will access all updates or improvements made to their purchased package.
33. Disclaimer about confidentiality
33.1. All personal information provided to your Consultant during the provision of our Coaching Services will be kept strictly private and confidential. Your Consultant will keep brief records of sessions to document your meetings. These will include the date and time of your appointment and the topics covered. Records of sessions are stored by your Consultant in digital format on a password-protected or encrypted computer hard drive, in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 (https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32016R0679)
33.2. Your Consultant will only disclose information with other professionals at your request and with your consent. You can tell your Consultant to withhold any information you do not want in writing. For example, you may be happy for your Consultant to tell your doctor and/or family about your treatment and care needs, but not your diagnosis.
33.3. Boundaries of Confidentiality. There are a limited number of circumstances in which your Consultant should reveal relevant information about you. It is essential that you are aware of the rare legal exceptions where codes of practice on confidential information need to be broken. These are:
For example, if you tell your Consultant that you are planning to hurt yourself or other people, your Consultant could decide to share this information with someone or contact the police. In very exceptional circumstances, your personal information will be shared if this is required by Law. For example, a court order.
33.4. You are not permitted to record the session on the phone or otherwise unless you have written consent by the Consultant.
33.5. The Consultant also requires confidentiality of the Client for any self-disclosure that the Consultant share with the Client. Under no circumstances is the Client permitted to disclose written, recorded or distributed correspondence of the session, pre-session or post-session. The correspondence and all coaching advice and application are only allowed to be used by the Client for which it was issued and intended. All written and verbal communication is in context with the session and must not be used out of context. The relationship between the Client and the Consultant towards the desired outcome if any and all relating correspondence by phone and in writing is strictly only for the use of the Client and the Consultant.
33.6. The Consultant accepts no responsibility for the effecting use of material recorded or written for any person other than the Client for which the material and correspondence was intended.
34. Disclaimer and Our Views on Psychological Testing
34.1. The quizzes from Our Website are intended to be fun and educational, and they may help increase your awareness of particular experiences or identify issues that trigger emotional distress. They cannot be deemed to be psychological instruments to diagnose mental disorders or any other type of health problem.
34.2. It is the view of the Company that, in general, completing a self-administered test or quiz is known to make individuals more aware of themselves and what they experience. However, they are not intended to replace mental health professionals' opinions or diagnosis. To phrase this accurately, our Website and its Content can only provide tools to explore some internal emotional states for you to develop insights. These quizzes may not have enough reliability or validity to be adequate psychometric tools to measure or quantify levels of distress or indicate a mental disorder. The report you receive after the completion of a quiz or a test cannot be taken as advice or recommendation. The user is responsible for the use, interpretation, decision, or action they may engage as a result of receiving the results of a quiz. Therefore, we cannot be held accountable for how the information included in the quizzes or reports may impact the user (physically or psychologically.
35. Purchase of AudioBooks
35.1. When you purchase any audiobook from any of our Websites (e.g. shop.getoveryourbreakup.com), the Company grants you an unlimited, revocable, non-exclusive, non-transferable license to download or stream the purchased audiobook to your device(s) solely for your personal non-commercial use.
35.2. You will not sell, transfer, lease, modify, distribute or publicly perform the purchased audiobook in any manner and you will not exploit it commercially. You agree to not decompile, disassemble, modify, or reverse engineer the content of the audiobook, or create any derivative works therefrom. The license to the purchased audiobook from any of our Websites will continue for as long as you wish once it has been downloaded and the content complies with Our Terms and Conditions.
35.3. Once you made the purchase, a unique link will be sent to your email to download the audiobook. The link will expire after the audiobook has been downloaded FIVE times. You must ensure that after the purchase has been made, you access the audio file and save it on your electronic device.
Purchased audiobooks from Us will generally continue to be available from the link provided when it was purchased but may become unavailable due to potential content provider licensing restrictions or other reasons. We will not be liable to you if the audiobook content becomes unavailable for further download once the maximum number of downloads have been exhausted. This unlimited time for access is not relevant once you have downloaded the audiobook five times.
35.4. You bear all risk of loss for completing the download of our audiobooks after purchase, once we have made such content available to you. We are not liable for any loss of the audio file content you have downloaded, including any loss due to a file corruption or a computer or hard drive crash.
35.5. Prices of all our audiobooks are subject to change at any time at our sole discretion. All such pricing changes will be posted to the website where audiobooks can be purchased. The price of our audiobooks, particularly for audiobooks that have not yet been released can fluctuate ahead of the release date. We are not obligated to reduce the price of an audiobook if you find it on another Website (or if it is offered to you at a later stage) at a lower price than you purchased it.
35.6. Refunds for audiobooks purchased must be made within 30 days of the purchase. You will request such a refund at support@getoveryourbreakup.com and the refund will be processed within 24-48 hours (working days).
36. Miscellaneous
36.1. Disclaimer for payments and booking appointments. This Website may include encrypted widgets such as the Acuity Scheduling booking system, to help you make your booking appointment.
36.2. If any of these terms and conditions is found unlawful, void, or for any reason unenforceable, then that provision will be considered restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable Law and will not affect the validity and enforceability of the remaining provisions. This is an Agreement formed between us relating to the subject matter it contains. This Agreement may be modified only by us making such changes to our terms and conditions, or by a writing signed by both parties. Any inquiries concerning these terms and conditions of use should be directed to support@getoveryourbreakup.com
37. Changes in Terms of Use
37.1. We reserve the right to modify these Terms of Use at any time. Your use of the Website and its Contents after we have successfully modified the conditions and have made them available for users to view would mean that you agree to the new conditions and are still willing to move forward with us. The dates for these updates are displayed at the bottom of the Terms and Conditions of this page.
38. Termination
38.1. Breaking your contractual obligations can and will lead to us terminating the Contract at any time for any Contents, including Programs that you may be using, for example when (but not limited to):
38.2. If the conditions of Clause 2.2 lead to a termination of our contractual Agreement, we will refund any money you have paid in advance for Programs we have not provided. However, we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the Contract.
38.3. We may withdraw a Program you have purchased if the Company ceases to trade or due to force majeure. We will inform you if we intend to stop our Program and you will receive notification of this eventuality at least 30 days in advance of the discontinuation.
38.4. We may also suspend access to the Program/s if you owe us money.
38.5. You accept that we have the right to carry out a suspension or termination of User access to the Website and its Content, with or without notice and for any reason, including, without limitation, the breach of this Contract. If we suspect that you are engaging in fraud, abuse, or criminal activity, we will terminate our Agreement, and may even resort to legal action. During your suspension, your ability to access the Website and its Contents we provide will immediately cease. We reserve the right to remove or delete any information that you may have on file with us, including any account or login information.
38.6. For any queries or resolutions regarding our Website or its Contents, please contact us by emailing us to support@getoveryourbreakup.com
Date. 1 September 2021
Next revision: September 2022